Trash was on the ground everywhere outside hotel entrance, no valet service, Starbucks closed in lobby, carpet in room corridor was filthy, doors around room entrances were banged up, furniture in room was worn out and damaged, lighting in room was poor, very little water pressure at sink, water came on in shower, then just cut off - so no shower, served a lettuce wedge at Jack Binion’s Steakhouse and wasn’t able to cut lettuce - almost like a raw brussel sprout, food shortage at 8 OZ. Saturday evening), it just wasn’t the same. Upon arrival to the hotel (approximately 6:30 p.m. Over the years we have enjoyed many fun trips to Horseshoe Tunica. We drove 4 hours from Nashville looking for a gambling resort, but agreed we didn't need to go back there. Burger bar: unfriendly, and almost all the security guards we came into contact with: unfriendly. And lastly, almost everyone who worked there seemed. We walked next door to the Gold Strike Casino and found a couple more, so we were able to play there. Both were taken by other players the entire time we were there. My wife and I LOVE playing Caveman Keno, (or any Keno machine for that matter) and it that huge casino with many hundreds of machines, there were TWO Keno machines. Called the front desk and they eventually sent up some towels. We asked a maid cleaning the room next door to us if we could have a couple towels from her little trolley, but she stated she did not have enough to spare.

We had tossed all our towels on the floor in anticipation of a new set, but the maids did not come.

We had a two-night stay and were not told at check-in (or any other time) that there was no maid service on day two, a left-over policy from the Covid days.

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